AI is enabling a shift from reactive to proactive problem-solving in freight operations.

Hiram Hartnett of Pegasus Logistics explains how automation is minimizing routine tasks, increasing efficiency, and even redefining traditional sales methods.

Pegasus customizes visibility solutions for clients, using GPS tracking for high-risk shipments.

The primary goal of AI integration at Pegasus is to improve customer experience by anticipating and resolving problems swiftly.

AI's speed of adoption is sidelining human judgment, raising concerns about ethical and safe application.

Vishesh Mistry discusses the need for human oversight and government regulation in AI use, especially in sensitive areas like criminal justice.

Mistry says current regulations are lagging behind growth, leaving the public and small businesses vulnerable to potential harm.

CEO Kristy Knichel anticipates potential business growth once U.S. tariff uncertainties stabilize, despite current challenges.

Knichel Logistics is cautious about adopting AI tools, prioritizing proven solutions over early adoption due to high costs and risks.

The company focuses on strategic restraint and calculated caution, learning from past setbacks to drive deliberate decision-making.