Customer Feedback Categorization Template
Made by Glide Education
Made by Glide Education
Manage feedback with the Customer Feedback Categorization app—gain insights, organize responses, and enhance your customer communication effectively.
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What is the Customer Feedback Categorization Template?
The Customer Feedback Categorization Template is part of our AI Certification. It is designed to gather unstructured feedback from customers that you receive via email and help you prioritize, analyze, and categorize that feedback automatically. Features include:
- Find trends and insight: Let Glide AI sift through the unstructured data and pull out mentions of specific products, locations, and more.
- Interactive Charts and Reports: Glide AI will handle extracting the relevant data from your customer emails and processing it into visualizations
- Analyze Sentiment and Assign Priority: Automate the process of manually reviewing each email and get high-level insights that help you prioritize responses
Why you should use the Customer Feedback Categorization Template with Glide
Receiving a lot of customer feedback can be overwhelming, and sifting through it to make sure you capture the valuable data and get back to users in a timely manner is vitally important. In this template, Glide AI enriches these feedback emails with valuable structured data, which you can then use to triage, create insights & reporting, and even generate auto response draft emails.
- Integrated Data & Layout Builder: Easily switch between managing your data and designing your app’s interface, speeding up your workflow.
- Glide Actions: Create workflows that allow users to efficiently complete tasks and interact with third-party apps, enhancing productivity.
- Automatic Design Updates: Glide’s design system ensures your apps stay modern, with regular updates for an improved user experience.
Who should use the Invoice & Expense Management Template
Customer Service Manager
As a customer service manager, the Customer Feedback Categorization Template can help you manage customer feedback and prioritize responses efficiently.
- Automatically categorize and analyze unstructured customer emails, extracting key details like product mentions and sentiment
- Generate interactive reports and visualizations to identify trends and share insights with your team
- Assign priority levels based on sentiment analysis, helping you respond to urgent issues first
Maker
Made by Glide Education
Data Sources
Categories
Resources
How the template works
1
Click 'Get template'
This will copy the template into your Glide account. If you don't have an account, you will be prompted to create one for free.
2
Customize your template
You can now import your data, add features, screens, and integrations, and adjust the settings and appearance of your app.
3
Publish your app
Once you've customized the template to your needs, you can one-click publish the app and begin inviting users immediately.
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