Custom Incident Management software for Customer Service Managers
Glide Solutions delivers tailor-made apps for Customer Service Managers in weeks—so you get exactly what you need, when you need it.
Trusted by over 100,000 high-performing companies
Why Customer Service Managers Need Incident Management Software
Customized incident management software provides Customer Service Managers with a precise fit for their specific needs, ensuring efficient resolution workflows. This tailored approach outperforms generic systems by adapting to unique business processes, allowing for better management of customer incidents. Tailor-made solutions mean quicker response times, improved customer satisfaction, and enhanced team productivity compared to one-size-fits-all software.
Get the incident management you need, tailored to the way Customer Service Managers work
Optimize incident resolution, enhance support, and improve customer satisfaction with tailored incident management software that simplifies your workflow.
Get a free quoteFully Managed Service
Glide partners with your team from scoping to rollout, ensuring regular check-ins and communication throughout the process.
Rapid Development
Get a custom app tailored to your needs in weeks. Iterate and ship changes same day.
Modern Design
Glide apps are beautiful and easy-to-use on mobile and desktop—ensuring your users will love their experience on any device.
A new paradigm for bespoke incident management software
We combine our flexible no code platform with vetted agency partners to deliver professional custom incident management software for Customer Service Managers, on time and on budget.
Customer Service Managers Incident Management Software—Your Way.
An all-in-one incident management tool that has everything Customer Service Managers need.
Centralize incident tracking and resolution, ensuring quick access to critical data and streamlined communication for customer support.
Integrate your incident management with spreadsheets and SQL databases to maintain consistent, up-to-date information across platforms.
Our software naturally adapts for optimal mobile use, maintaining functionality across devices with no additional setup needed.
Craft tailored incident response flows to simplify routine duties or intricate processes, enhancing your customer service management.
Define access levels and permissions to manage your team's software interaction with precision.
Elevate protection with strong security measures, adherence to industry protocols, and comprehensive data defense.
How it works
Here’s how we scope, build, and deploy your solution in weeks—not months.
1
Kickoff in days
Meet with the Glide team and a handpicked agency partner to discuss your goals and receive a detailed project proposal.
2
Build in weeks
Your agency partner designs and builds your app, incorporating your feedback and providing updates with a Glide Customer Success Manager.
3
Launch and iterate whenever
We launch your fully tested custom app, providing ongoing maintenance and support throughout your app's lifecycle.
Glide is rated 4.7/5 stars on 600+ G2 reviews.
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Our team is your team
Glide Solutions is a new type of development partnership built for your success.
We make software simple
We carefully select the best Agency Partner for your project and provide milestones, check-ins, and support from start to finish.
We are masters of our craft
We leverage years of experience gained from helping 100,000+ companies build and scale custom software.
We work with top agencies
Many of the world's top agencies choose Glide to build apps, backed by a community of 4,500+ Experts.
Meet the companies working
more efficiently with Glide
See why they chose Glide
Mercury
“Thanks to our Glide app, we scaled the number of founders we work with by 5x.”
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CarboNet
“The enterprise management system we built with Glide has reduced our IT spend by 40%—and saves us dozens of hours each week.”
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Innovative Logistics Group
“Since adopting Glide, we doubled our carrier capacity and generated $1 million in new sales.”
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