Custom Incident Management software for Customer Support Teams
Glide Solutions delivers tailor-made apps for Customer Support Teams in weeks—so you get exactly what you need, when you need it.
Trusted by over 100,000 high-performing companies
Why Customer Support Teams Need Incident Management Software
Customized incident management software enables Customer Support Teams to handle crises with precision. Tailor-made solutions adapt to your specific workflow, offering a clear advantage over generic software. This personalized approach allows your team to respond to incidents with speed and accuracy, enhancing performance and client satisfaction. Choose customization for a fit that truly meets your team's needs.
Get the incident management you need, tailored to the way Customer Support Teams work
Optimize incident resolution, enhance support response, and elevate customer satisfaction with our tailored incident management software solutions.
Get a free quoteFully Managed Service
Glide partners with your team from scoping to rollout, ensuring regular check-ins and communication throughout the process.
Rapid Development
Get a custom app tailored to your needs in weeks. Iterate and ship changes same day.
Modern Design
Glide apps are beautiful and easy-to-use on mobile and desktop—ensuring your users will love their experience on any device.
A new paradigm for bespoke incident management software
We combine our flexible no code platform with vetted agency partners to deliver professional custom incident management software for Customer Support Teams, on time and on budget.
Customer Support Teams Incident Management Software—Your Way.
An all-in-one incident management tool that has everything Customer Support Teams need.
Centralize support incidents and responses for quick, efficient retrieval and management. Save time and improve resolution.
Integrate your incident management with spreadsheets and SQL databases to maintain consistent, up-to-date information across platforms.
Our software naturally adapts for optimal mobile use, maintaining functionality across all devices without additional configuration.
Craft tailored workflows to handle support incidents with precision, automating routine duties or intricate procedures.
Define access levels and permissions to manage your team's responsibilities and software interactions effectively.
Elevate protection with strong security measures and adherence to industry compliance protocols.
How it works
Here’s how we scope, build, and deploy your solution in weeks—not months.
1
Kickoff in days
Meet with the Glide team and a handpicked agency partner to discuss your goals and receive a detailed project proposal.
2
Build in weeks
Your agency partner designs and builds your app, incorporating your feedback and providing updates with a Glide Customer Success Manager.
3
Launch and iterate whenever
We launch your fully tested custom app, providing ongoing maintenance and support throughout your app's lifecycle.
Glide is rated 4.7/5 stars on 600+ G2 reviews.
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Our team is your team
Glide Solutions is a new type of development partnership built for your success.
We make software simple
We carefully select the best Agency Partner for your project and provide milestones, check-ins, and support from start to finish.
We are masters of our craft
We leverage years of experience gained from helping 100,000+ companies build and scale custom software.
We work with top agencies
Many of the world's top agencies choose Glide to build apps, backed by a community of 4,500+ Experts.
Meet the companies working
more efficiently with Glide
See why they chose Glide
Mercury
“Thanks to our Glide app, we scaled the number of founders we work with by 5x.”
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CarboNet
“The enterprise management system we built with Glide has reduced our IT spend by 40%—and saves us dozens of hours each week.”
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Innovative Logistics Group
“Since adopting Glide, we doubled our carrier capacity and generated $1 million in new sales.”
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